Customer service
Good customer service is very important for any company. When customers have a problem, they want help quickly and easily. A good salesperson is friendly, patient and helpful.
They have to be able to handle complaints, because customers can have issues with a product's quality or price. Sometimes customers receive wrong or damaged items or they are unhappy and want a refund.
If a company gives good service, customers are more likely to be satisfied and stay loyal. That’s why good customer service is key to success.
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A good ________________________ wants happy customers. When there is a problem with an ______________________, the customer may not ___________________________ the right product.
They make a ______________________ to __________________________________.
The salespeople must be ________________ and ____________________. They listen to the _______________________ and try to fix the ___________________.
Sometimes, they give a _________________________.
If the customer is ____________________, they will stay ____________________ to the company.
English
Translation
Rating
Salesperson is rude
No apology for unresolved problem
Can’t find store salesperson
Wait at counter or checkout
Can’t get a human on the phone
Many phone steps needed
Long wait on hold
Wait for scheduled repairer
Boring hold music or messages
Unhelpful solution
No apology for unresolved problem
Can’t find store salesperson
A: “Can you help me find this product?”
B: “I received the wrong item in my order.”
C: “Can I get a refund?”
D: “Can I speak to a manager?”
E: “The item I received was damaged.”
F: “These shoes are too expensive for me.”
