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1
Work on your own to prepare yourself for the following role play. Write down bullet points on things to say and vocabulary you might need.
Customer A: You bought a backpack yesterday, but the zipper is broken. You want to return it to get your money back or get a new one.
Salesperson B:
Customer C:
Salesperson D:
✅ Polite Offers:
“Can I help you with something?”
“Would you like me to check in the back?”
“Let me find someone who can assist you.”
❓Clarifying Problems:
“Can you show me the issue?”
“What exactly seems to be the problem?”
“Do you have the receipt with you?”
💡Giving Solutions:
“I can exchange it for you.”
“We don’t have that size right now, but I can order it.”
“I recommend this one instead — it’s similar.”
🙏 Apologizing / Being Polite:
“I’m really sorry about that.”
“Thanks for your patience.”
“Let me fix that for you.”
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