Salesperson A: Be polite. Apologize for the broken item. Ask for a receipt. If they have it, you can offer a refund or replacement.
Customer B: You’re at a games shop looking for a birthday gift for your sister. Ask for recommendations, listen to the salesperson and decide what would be fitting.
Salesperson C: Smile, give directions to checkout, and offer to take the customer there.
Customer D: You want to return a pair of shoes you bought. You can show your bank payment but you lost the receipt. Try to explain and get help.
✅ Polite Offers:
“Can I help you with something?”
“Would you like me to check in the back?”
“Let me find someone who can assist you.”
❓Clarifying Problems:
“Can you show me the issue?”
“What exactly seems to be the problem?”
“Do you have the receipt with you?”
💡Giving Solutions:
“I can exchange it for you.”
“We don’t have that size right now, but I can order it.”
“I recommend this one instead — it’s similar.”
🙏 Apologizing / Being Polite:
“I’m really sorry about that.”
“Thanks for your patience.”
“Let me fix that for you.”
