Customer A: You bought a backpack yesterday, but the zipper is broken. You want to return it to get your money back or get a new one.
Salesperson B: You are working at a games shop. Popular items are logic games like puzzles or a rubik's cube, family games like UNO and UNO Extreme, and murder/mystery games.
Customer C: You’re in a hurry. Ask where the checkout is and if they can help you quickly.
Salesperson D: Be polite and explain store policy: no receipt, no refund.
✅ Polite Offers:
“Can I help you with something?”
“Would you like me to check in the back?”
“Let me find someone who can assist you.”
❓Clarifying Problems:
“Can you show me the issue?”
“What exactly seems to be the problem?”
“Do you have the receipt with you?”
💡Giving Solutions:
“I can exchange it for you.”
“We don’t have that size right now, but I can order it.”
“I recommend this one instead — it’s similar.”
🙏 Apologizing / Being Polite:
“I’m really sorry about that.”
“Thanks for your patience.”
“Let me fix that for you.”
